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Privacy Policy

A legal disclaimer

Sweet Bites is the trading name and shortened name of Sweet Bite Delight.
We are committed to protecting your personal information and respecting your privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

When you place an order or interact with our website, we may collect the following information:

  • Full name

  • Contact details (email address and phone number)

  • Delivery or collection details

  • Order information and preferences

  • Any information you voluntarily provide (e.g. special requests)

We only collect information that is necessary to process your order and provide our services.

2. Payment Information

  • Payments on our website are processed securely via Yoco, a third-party payment gateway.

  • Sweet Bites does not store or have access to your full card details.

  • Payment information is handled directly by Yoco in accordance with their security standards and privacy practices.

For more information, customers are encouraged to review Yoco’s Privacy Policy on their official website.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Communicate with you about your order

  • Arrange collection or delivery

  • Respond to enquiries

  • Improve our products and services

We do not sell, rent, or trade your personal information to third parties.

4. Sharing of Information

Your information may be shared only when necessary:

  • With payment service providers (such as Yoco) to process transactions

  • With delivery partners, if delivery is requested

  • If required by law

All third parties are expected to protect your information in line with applicable laws.

5. Data Storage & Security

  • We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.

  • Information is stored securely and only accessed when necessary for business operations.

6. Cookies & Website Analytics

Our website may use cookies or similar technologies to:

  • Improve website functionality

  • Understand how visitors use our site

  • Enhance user experience

You may disable cookies in your browser settings if you prefer.

7. Your Rights

You have the right to:

  • Request access to your personal information

  • Request correction or deletion of your information

  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details on our website.

8. Marketing Communication

  • We will only send marketing messages if you have opted in or if it relates to an existing order.

  • You may unsubscribe from marketing communications at any time.

9. Children’s Privacy

Sweet Bites does not knowingly collect personal information from children under the age of 18 without parental consent.

10. Changes to This Policy

Sweet Bite Delight (trading as Sweet Bites) reserves the right to update this Privacy Policy at any time.
The most recent version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us via the details provided on our website.

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