Terms & Conditions

2. Orders & Availability

• Orders must be placed in advance via our website or approved communication channels.

• Sweet Bites operates with limited weekly capacity to ensure freshness and quality.

• Orders are accepted on a first-come, first-served basis and are subject to availability.

• We reserve the right to decline or limit orders if capacity has been reached.

3. Order Timeframes

• Baking is primarily done on weekends, with limited weekday availability.

• Cut-off times for orders will be clearly stated on the website.

• Late orders or changes are not guaranteed and depend on production capacity.

4. Pricing

• All prices are listed in South African Rand (R).

• Prices include ingredients, standard packaging, and preparation costs.

• Prices may change without prior notice, but confirmed orders will be honoured at the agreed price.

• Custom requests, themes, or add-ons may incur additional charges, which will be clearly displayed or communicated before confirmation.

5. Payments

• Full payment is required to confirm an order, unless otherwise stated.

• Orders will not be processed until payment has been received.

• Proof of payment may be requested.

6. Custom Orders & Add-Ons

• Custom themes, colours, toppers, fillings, or decorations are optional add-ons.

• Custom orders are prepared specifically for the customer and cannot be resold.

• Customers are responsible for ensuring all custom details are correct before final confirmation.

7. Cancellations & Refunds

Due to the nature of freshly baked goods:

• No refunds are offered for cancelled orders once baking has started.

• Cancellations made before ingredients are purchased or preparation begins may be eligible for a partial refund, at Sweet Bites’ discretion.

• No refunds will be issued for changes of mind.

This is in line with Section 17 of the South African Consumer Protection Act regarding custom-made goods.

8. Allergies & Dietary Information

• Sweet Bites operates in a kitchen that uses eggs, dairy, gluten, nuts, and chocolate.

• While care is taken, cross-contamination cannot be guaranteed.

• Customers are responsible for informing Sweet Bites of any allergies before ordering.

• Sweet Bites is not liable for allergic reactions.

9. Collection & Delivery

• Collection and/or delivery options will be clearly stated at checkout.

• Customers are responsible for providing correct delivery details.

• Sweet Bites is not responsible for delays caused by incorrect information or circumstances beyond our control.

• Once collected or delivered, responsibility for the product passes to the customer.

10. Product Care & Shelf Life

• All products are freshly baked and best consumed within the recommended timeframes provided.

• Sweet Bites is not responsible for quality issues arising from improper storage or handling after collection/delivery.

11. Photos & Marketing

• Product photos on the website and social media are representative.

• Handmade items may vary slightly in appearance.

• Sweet Bites reserves the right to photograph orders for marketing purposes unless the customer requests otherwise.

12. Limitation of Liability

Sweet Bites shall not be held liable for:

• Any indirect or consequential loss

• Allergic reactions

• Issues arising from incorrect storage, handling, or consumption after delivery

13. Changes to These Terms

Sweet Bites reserves the right to update these Terms & Conditions at any time.
The version displayed on the website at the time of ordering will apply.

14. Contact

For questions regarding orders or these Terms & Conditions, please contact us via the details provided on our website.