Refund Policy

Sweet Bites is the trading name and shortened name of Sweet Bite Delight.

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1. Made-to-Order Products

All Sweet Bites products are made to order and freshly baked based on each customer’s request. For this reason, we have a limited refund and cancellation policy.

2. Order Confirmation

• An order is only considered confirmed once full payment has been received.

• Once confirmed, your order is scheduled into our baking calendar and ingredients are allocated.

3. Cancellations

• Cancellations are not guaranteed once an order has been confirmed.

• If you need to cancel, please contact us as soon as possible.

Cancellation eligibility:

• Before ingredients are purchased or baking has begun:
  A partial refund may be considered at Sweet Bite Delight’s discretion.

• After baking has started or within 48 hours of the collection/delivery date:
  No refunds will be issued.

This is in accordance with Section 17 of the South African Consumer Protection Act for custom-made goods.

4. Refunds

Refunds are only considered in the following situations:

• You receive the incorrect item due to an error on our side.

• Your order is significantly damaged before collection or delivery due to our handling.

Refunds will not be issued for:

• Change of mind

• Late cancellations

• Taste preferences

• Minor design variations (as products are handmade)

• Failure to collect an order on the agreed date/time

5. Custom & Themed Orders

• Orders that include custom designs, themes, colours, toppers, or special requests are non-refundable once confirmed.

• Custom items cannot be resold and are prepared specifically for you.

6. Collection & Delivery Issues

• Customers are responsible for collecting orders at the agreed time.

• Orders not collected on time may be forfeited without refund.

• Sweet Bite Delight (trading as Sweet Bites) is not responsible for delays caused by incorrect addresses or circumstances beyond our control.

7. Allergies & Dietary Requirements

• Sweet Bites operates in a kitchen that handles common allergens.

• We do not offer refunds for allergic reactions.

• Customers are responsible for reviewing ingredient information and informing us of any allergies before ordering.

8. Refund Processing

• Approved refunds will be processed via the original payment method.

• Refunds may take 3–7 business days to reflect, depending on your bank.

9. Policy Updates

Sweet Bite Delight (trading as Sweet Bites) reserves the right to update this Refund & Cancellation Policy at any time.
The policy in effect at the time of purchase will apply.